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Focal Point/Monitoring Committee

Department of Primary Education

Focal Point Monitoring Committee

Introduction:

The Focal Point Monitoring Committee under the Department of Primary Education is a specialized group formed to oversee and monitor the delivery of various services related to primary education. The committee ensures transparency, efficiency, and quality in service provision, helping to implement government policies effectively at the local level.

Composition:

Typically, the committee includes:

  • District or Upazila Education Officer (acting as the Focal Point)

  • Local Education Officials

  • Teacher Representatives

  • Parent Representatives

  • Local Elected Representatives

  • Other relevant stakeholders

Responsibilities:

  • Monitoring and evaluating the implementation of service delivery under the Department of Primary Education

  • Ensuring that service delivery commitments are fulfilled within the stipulated timeframe

  • Collecting feedback, complaints, and suggestions from service recipients and presenting them to higher authorities

  • Working towards improving the quality of education and services in educational institutions

  • Preparing regular reports for the authorities to review progress and challenges

Service Delivery Commitment

Purpose:

The Service Delivery Commitment aims to build trust and satisfaction among the public by ensuring timely, transparent, and efficient provision of services in accordance with predefined standards and timelines.

Key Services and Commitments:

Service Timeframe Commitment/Standard
Student Admission Within 7 working days Admission process will be simple, fair, and transparent
Teacher Approval Within 30 working days Processing of teacher-related approvals will be expedited
Recruitment for Vacant Posts Within 60 working days Recruitment will follow official procedures and be timely
Institutional Inspection Regularly (every 3 months) Regular monitoring visits to schools and institutions
Complaint Resolution Within 15 working days Complaints will be addressed promptly and effectively
Grant Disbursement Within stipulated time Grants and financial supports will be disbursed timely

Complaint and Feedback Handling:

  • The Focal Point Monitoring Committee will accept complaints and suggestions related to service delivery at the local level.

  • Timely action will be taken to resolve complaints.

  • The confidentiality of complainants will be maintained, and no undue influence will be tolerated.

Summary:

The Department of Primary Education’s Focal Point Monitoring Committee ensures easier access to services and improves the quality of education by monitoring the implementation of service delivery commitments. The committee plays a vital role in maintaining transparency and efficiency in service provision.